1. Initiate the application When customers need a refund or return, they can submit an application through our website or customer service center. Customers need to provide necessary information such as order information, contact information, and reasons for the refund. 

2. Review the refund application Our customer service personnel will review the refund application to ensure that the customer meets the refund policy, which may include checking the order status and confirming the reason for the refund. 

3. Process the refund After the refund application is approved, our finance department will process the refund. The refund will be made through the original payment method, such as the original card or Alipay account. The processing time of the refund depends on the payment method and bank processing time. 

4. Accept the returned goods Customers need to place the returned goods back into their original packaging. Our acceptance department will inspect the returned goods to ensure their quality and compliance with return requirements.

5. Complete the refund After the returned goods are accepted, we will immediately complete the refund. Customers can check through the original payment method to ensure that the refund has been successfully processed.