Thank you for taking the time to inform us of your issue, and we sincerely apologize for it and have taken detailed notes of your complaint. We are deeply sorry that this is not at all the experience we want to provide you with. We understand that this might be a problem for you, and we are committed to doing our utmost to resolve it. We value your feedback and see it as an opportunity to improve our services and products. We are dedicated to taking the necessary measures to prevent similar issues from occurring again. We are very grateful for your complaint because your feedback helps us improve the quality of our services and customer satisfaction. If you have any further questions or need additional assistance, please feel free to contact us. Our customer service team is ready to assist you at any time. We once again apologize for any inconvenience caused and appreciate your understanding and patience.